Data deletion
Last updated: 29 October 2026
You can ask us to delete the personal data Qubox holds about you at any time. It’s free.
Just stop the messages
Reply STOP to the WhatsApp number that messaged you. That business stops sending you updates and offers straight away (START brings them back). For offers only, you can also turn off promotions in WhatsApp for that business.
Delete your data
- Email support@qubox.in with the subject “Delete my data”.
- Tell us your WhatsApp number (or WhatsApp username) and which business it is about (for example Arraay, BeBadge or another business that messaged you), or all of them.
- We may reply on WhatsApp or email to confirm it’s really you.
Within 30 days we delete your contact details, your messages and the photos and files you sent for that business, and confirm by email. If it is a client business, we also tell it, because it is responsible for your data. For Billiton’s own platforms (Arraay, BeBadge), once neither keeps you any more, we also ask WhatsApp to remove you from Billiton’s business contact book there; a client business’s contact book belongs to its own WhatsApp account.
What we keep, and why
- A blocked-number record: a scrambled code of your number (not the number itself) so that business doesn’t message you again by mistake.
- Proof of what you agreed to or stopped: without your name or number, because the law asks us to be able to show it.
- Technical logs for the time the law requires, then they are deleted.
Accounts you have with the business itself (for example a shop or orders on Arraay, or event registrations on BeBadge) are deleted by that business: see its own data deletion page, or ask it directly.
Data received from Meta (WhatsApp)
Qubox receives from WhatsApp only what is needed to deliver messages: your number or WhatsApp user ID, your profile name, your messages and files, delivery and read status, and whether you turned promotions off. The steps above delete all of it. Messages already on your phone stay on your phone; WhatsApp keeps its own records under Meta’s policies.
This page explains our practices in plain words. It is not legal advice.