Terms of service

Last updated: 29 October 2026

Qubox is a WhatsApp messaging platform operated by Billiton Services Private Limited (CIN U51909KA2016PTC097521, GSTIN 29AAGCB9340M1Z5). These terms cover using Qubox and receiving messages sent through it.

What Qubox is

Qubox connects businesses to WhatsApp’s business service run by Meta, so they can send updates, passes, login codes and (with agreement) offers, receive replies, run a shared inbox and keep track of who agreed to which messages. It is used by Billiton’s own platforms, Arraay and BeBadge, and by client businesses that connect their own WhatsApp Business account. Qubox is not open for public sign-up: businesses join by invitation from Billiton.

If you receive messages through Qubox

• Messages come from the business you deal with (for example your shop on Arraay, your event on BeBadge, or another business). Questions about an order, a pass or a service go to that business. Replying on WhatsApp reaches them.
• You choose what you get: reply STOP to stop messages from that business, START to have them again. See our Privacy policy for what we keep and why.
• Please don’t send anything illegal or abusive. WhatsApp’s own terms also apply to your use of WhatsApp.

If your business uses Qubox

• Your WhatsApp account stays yours. When you connect it, you grant Qubox access through Meta; you keep full control in WhatsApp Manager and can disconnect Qubox at any time.
• You pay Meta for your messages. Add a payment method in your WhatsApp account; WhatsApp won’t send your messages without it. Any charges for Qubox itself are agreed with you separately.
• You are responsible for your messages and your contacts’ data. Message only people who agreed, send offers only to people who agreed to offers, stop when someone asks, and follow WhatsApp’s Business and Commerce policies, Meta’s terms and the law, including India’s Digital Personal Data Protection Act. No spam, misleading messages, or content that isn’t yours to share.
• Shopify stores pay for Qubox through Shopify. A store using the Qubox app picks its Qubox plan in the app and approves the charge in Shopify admin; Shopify bills it with the store’s Shopify bill, under Shopify’s own billing terms. Removing the app or cancelling the plan stops the charge, and nothing is sent without an active plan.
• Qubox handles your contacts’ data on your behalf as described in the Client agreement, which forms part of these terms.
• Keep your password, sign-in codes and API keys to yourself; you are responsible for what is done with your logins and keys. Tell us at support@qubox.in at once if one might be exposed, so we can turn it off.

We may pause a login, an API key, a WhatsApp number’s sending or a business’s access when these terms are broken, when people or the WhatsApp numbers are put at risk, when Meta asks us to, or when the law requires it. We tell you why, unless the law forbids it.

Availability

We work to keep Qubox running and messages flowing, but it depends on WhatsApp and our hosting provider. We are not responsible for their outages, for messages WhatsApp refuses or delays, or for decisions Meta takes about a WhatsApp account, number or template.

Liability

To the extent the law allows, Billiton Services Private Limited is not liable for indirect losses (such as lost profits or sales) arising from Qubox. Nothing here limits any liability the law does not allow us to limit.

Leaving Qubox

A business can stop using Qubox at any time by disconnecting its WhatsApp account and asking us to close its account. We delete its contacts, messages and files within 30 days, except what the law asks us to keep. Before it leaves, a business can download its contacts with their consent choices.

Changes, law and contact

We’ll post changes on this page and update the date at the top; businesses using Qubox are told by email before important changes. These terms are governed by the laws of India, and disputes are subject to the courts at Bengaluru, Karnataka. Please write to us first at support@qubox.in; most things are solved by email. Complaints: see Grievance redressal.

This page explains our terms in plain words. It is not legal advice.