One WhatsApp inbox for your whole team
Everyone answers from the same number. Assign each chat to a person, leave notes the customer never sees, and see at a glance who is still waiting.
Know who is answering
Chats sort themselves into Open, Unread, Mine, Unassigned and Closed, so nothing gets answered twice or not at all.
- Who answersGive a chat to anyone on the team. They see it under Mine.
- Notes for each otherLeave a note in the chat. It is never sent to the customer.
- Saved repliesType / to pick a reply you use every day.
- Close and reopenClose a chat when it is done. It opens again when the customer writes.
WhatsApp rules, handled for you
WhatsApp lets you reply freely for 24 hours after a customer writes. After that, only an approved template can go out.
- The 24-hour window, shownThe reply box tells you when the window is open and switches to templates when it closes.
- Ticks and failuresSent, delivered and read ticks on every message, and Meta’s reason when one isn’t delivered.
- Photos and filesSend and receive photos, PDFs and videos.
- Read receiptsOpening a chat marks the customer’s messages as read.
Never miss a customer
- AlertsA browser notification and a sound when a message arrives.
- Waiting too longAn email to the right person when a chat has waited longer than you allow.
- Each person sees their projectsTeam members see only the inbox, messages and contacts of the projects you give them.
- On the phone tooThe inbox works full screen on a phone, with the reply box at the bottom.
Questions
How many people can answer?
Team logins by plan: Basic 3, Growth 10, Pro 25. Every plan has the same inbox.
Can the team see everything?
No. Team members see only the projects you tick for them, and no settings, billing or reports.
See Qubox on your own use case
A call with the people who build it. We’ll set up your business and answer every question.
Book a demo Qubox is invite-only for now.